Track my order

Where is my order?

Every order gets two emails. The first confirms the order. The second is sent when the parcel leaves the warehouse and contains the tracking number and a link to follow it.

If you have the shipping email

Use the tracking link in that email. A tracking number can take up to 48 hours to show its first scan, which is normal and does not mean the parcel is lost.

If you have an account

Log in and open your account to see your orders and their current status.

If you checked out as a guest

Open the confirmation email and use the order status link inside it. That link stays live for the whole life of the order.

Orders that arrive in more than one parcel

An order with several products can ship in separate parcels, each with its own tracking number, at no extra cost to you.